Assessment Help
Assessment Booking, Access, and Troubleshooting
This guide explains every stage of the ResuPulse assessment process, including booking your assessment, understanding booking deadlines and assessment dates, accessing your assessment link, preparing your device, and resolving common technical issues. If you still need assistance after reviewing this guide, you can contact our support team using the email address provided at the bottom of this page.
How the Assessment Process Works
Most ResuPulse hiring assessments follow a two-step process. First, you reserve an assessment time slot. This is your booking and confirms when you will take the assessment. Then, at your scheduled date and time, you complete the assessment using the same assessment link provided in your booking confirmation. Booking your slot and completing the assessment are separate steps, and understanding this distinction helps avoid the most common questions.
Before your assessment begins, make sure you are using a supported laptop or desktop computer with a reliable internet connection and any required camera or microphone permissions enabled. Once the assessment starts, the timer runs continuously and cannot be paused or restarted, so choose a time when you can complete the assessment without interruptions.
Understanding Booking Deadlines and Assessment Dates
The booking deadline and the available assessment dates serve different purposes. Understanding the difference will help ensure you schedule and complete your assessment successfully.
- Booking deadline refers to the final date and time you can reserve an assessment slot. You must complete your booking before this deadline, even if your chosen assessment takes place later.
- Assessment dates shown in the booking portal are the available sessions you can select for completing your assessment. These sessions may occur on or after the booking deadline.
Key takeaway: Reserve your preferred assessment slot before the booking deadline. You will then complete the assessment at the date and time you selected, which may be after the booking deadline.
After the booking deadline has passed, additional bookings cannot be made, even if future assessment sessions are still listed in the booking portal. We recommend booking your preferred slot as early as possible to avoid missing your opportunity.
Do I Need to Complete the Assessment Before the Booking Deadline?
No. The booking deadline only determines when you must reserve your assessment slot. It is not the deadline for completing the assessment itself.
Once your booking has been confirmed, you simply attend and complete the assessment at the scheduled date and time you selected, even if that session occurs after the booking deadline.
Finding and Accessing Your Assessment Link
You do not need to wait for a separate assessment link after booking your slot. The original invitation email contains the same secure link you will use to reserve your assessment, access your booked session, and begin the assessment at the scheduled time.
To help you stay on schedule, we send reminder emails before your assessment begins, typically around one hour before your scheduled session and again when your assessment is ready to start. You can also access your booked assessment at any time by signing in and visiting My Applications.
Step-by-Step Guide to Completing Your Assessment
- Reserve your preferred assessment slot before the booking deadline shown in your invitation email.
- At your scheduled date and time, open the same assessment link from your invitation email. You can usually join a few minutes before your session begins.
- When your assessment becomes available, carefully read the instructions, grant camera and microphone permissions if required for your role, and start the assessment.
- Answer each question before the timer expires. Your progress is saved automatically, but avoid refreshing the page or closing your browser during the assessment.
- Review your responses, submit your assessment before the timer ends, and wait for the hiring team to review your submission. After submission, responses cannot be changed.
Troubleshooting Common Assessment Issues
The assessment page is blank or does not load
This is often caused by browser extensions, cached website data, or temporary browser issues. Try refreshing the page, opening the assessment in a private or incognito window, temporarily disabling browser extensions (particularly autofill, ad-blocking, or job-search extensions), or using a different supported browser.
You're signed in with a different account
Your assessment invitation is linked to the email address that received the invitation. Sign out of your current account, sign back in using the invited email address, and reopen the assessment using the original invitation email or your My Applications page.
The assessment link is not working or appears to have expired
Always use the most recent invitation email, as older invitation links may no longer be valid after an updated invitation has been sent. If you believe your assessment expired in error or your booking window has closed unexpectedly, please contact our support team for assistance.
I can't find my invitation email
Check your Spam, Junk, or Promotions folders and search your inbox for "ResuPulse". If you still cannot locate the invitation, contact our support team and we will be happy to resend it.
Still Need Help?
If you have questions about your assessment, booking, technical issues, or application status, we're here to help. You can review your application at any time or contact our recruitment team for assistance.